Last updated: July 15, 2026
We want customers to understand what happens when an item is returned and when a refund will be issued. This policy applies to eligible purchases made through shahfashions.com.
30-day return period
You may request a return within 30 days of delivery. Returned items must be unworn, unwashed, unused, in their original condition, free from marks and odours, and accompanied by their original tags and packaging.
Items that cannot be returned
Unless an item is faulty or applicable law requires otherwise, we cannot accept returns of earrings or pierced jewellery, underwear, lingerie, hosiery, swimwear without its hygiene seal, opened cosmetics, personalised items, gift cards or products clearly marked as final sale.
How to request a return
Email support@shahfashions.com before returning an item. Include your order number, the item you wish to return and the reason for the request. Please wait for return instructions before sending the parcel.
Return postage
Customers are responsible for tracked return postage when returning an unwanted item. Where an item is confirmed to be faulty, damaged or incorrect, reasonable return costs will be covered where required. Keep your postage receipt and tracking information until the return is completed.
Inspection and refunds
Returns are inspected after arrival. If approved, the refund will be issued to the original payment method. Original delivery charges are refunded only where required by applicable law or where the complete order was faulty, damaged or incorrect.
We aim to process approved refunds within 5–10 business days after inspection. Your bank or card provider may require additional time before the credit appears on your statement.
Exchanges
Exchanges depend on stock availability. If the requested replacement is unavailable, return the eligible item for a refund and place a new order.
Faulty, damaged or incorrect items
Contact us promptly with your order number and clear photographs where relevant. Do not dispose of the product or packaging until our customer-care team has reviewed the issue.
Consumer rights
This policy does not restrict any mandatory rights available under applicable consumer-protection law.
Contact
For return or refund questions, email support@shahfashions.com.